SHIPPING Policy
Enhanced Shipping Policy – Neominoa Store
Thank you for shopping at Neominoa!
We aim to provide fast, safe, and reliable shipping for all your coffee equipment and accessories. This Shipping Policy explains order processing, delivery times, cancellations, and handling damaged items.
1. Order Processing Time
After placing an order, please allow 2–3 business days for processing and production before shipment.
2. Shipping Time
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Average delivery: 5–10 business days
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External factors like natural disasters, holidays, or weather may occasionally delay shipments.
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While we strive for timely delivery, the shipping company is responsible for any delays.
3. Order Cancellation
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You may cancel your order within 24 hours after placement at no penalty.
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Once shipped, cancellation is not possible.
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To cancel, send us an email with the subject line “CANCEL”.
4. Incorrect Address
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If your shipping address was entered incorrectly, reply immediately to your order confirmation email with the correct information.
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Corrections are possible within 24 hours of placing the order.
5. Damaged Items
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All items are shipped with extra padding.
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In rare cases (~1 in 1000), products may arrive damaged.
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If this occurs, contact us with:
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Your order number
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A photo of the damaged item
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We will send a replacement free of charge.
6. Additional Questions
If your question isn’t addressed here, contact us, and we will reply within 24 hours.